Delete your account
You can delete your LeWell account and all associated data at any time. There are two ways to do this.
Option 1: Delete from inside the app (fastest)
- Open LeWell on your device
- Go to Settings from the profile menu
- Open Account Details
- Tap Delete account
- Type DELETE to confirm
LeWell first requests deletion from account-linked analytics and purchase-support providers where applicable, then removes the local account. A provider outage may temporarily pause deletion so you can retry without losing access to the account.
Option 2: Request deletion by email
If you can no longer access the app, email us at privacy@lewell.app from the address you registered with. Include the username on your account.
We complete email-based deletion requests within 7 business days and reply once it is done.
What gets deleted
Everything tied to your account:
- Profile (email, username, password hash, avatar, level, XP, gold, gems)
- Learning progress (mastery ownership, completed lessons, quizzes, practices)
- Health and wellness data (check-ins, metrics, body measurements)
- Streak and challenge history
- Social connections (follows, friendships)
- Notifications and notification subscriptions
- All currency transaction history
- Account-linked PostHog analytics and RevenueCat customer data, where applicable
What we retain
Apple, Google, and payment or tax authorities may retain transaction records under their own policies or legal duties. LeWell may retain narrowly limited consent, transaction, fraud-prevention, dispute, tax, or legal records where required, and service backups remain until overwritten through the restricted backup cycle. Provider deletion requests may complete asynchronously.
Deleting your LeWell account does not cancel an Apple or Google subscription. Cancel it separately through your store subscription settings.
Questions
Email privacy@lewell.app.