Terms of Use

These Terms govern LeWell, operated by LEWELL Co., Ltd., Bangkok, Thailand. By creating an account or using LeWell, you agree to these Terms and acknowledge the Privacy Policy. You must be at least 18 years old and legally able to enter this agreement where you live.

LeWell is a wellness-education service with lessons, practices, quizzes, goal-aligned Masteries, progress tools, optional health integrations, AI-assisted feedback, purchases, and social features. Availability may vary by device, country, account, and store.

LeWell is not a medical device and does not provide medical advice, diagnosis, treatment, psychotherapy, crisis response, or emergency monitoring. Content and AI-assisted feedback can be incomplete or incorrect and must not replace a qualified professional.

Provide accurate information, protect your credentials, and notify us of suspected unauthorized access. Do not share, sell, or transfer an account.

You may not break the law, commit fraud, threaten others, impersonate someone, access another account, bypass security, scrape without permission, upload malicious code, or post abusive, illegal, infringing, deceptive, or privacy-invasive content.

LeWell may review reports, remove or restrict content, limit features, suspend accounts, preserve evidence, and notify authorities where reasonably necessary. Report safety, abuse, privacy, or intellectual-property concerns to hello@lewell.app.

LeWell and its licensors own the Service and its materials. We grant you a personal, limited, non-exclusive, non-transferable, revocable license to use it for its intended purpose while access remains active.

Your submitted content remains yours. You grant LeWell a worldwide, non-exclusive license to host, copy, process, transmit, and display it only as reasonably needed to provide, secure, support, and improve the Service, including sending a response to the disclosed AI provider when you request feedback. This does not permit sale of your content or use of private responses to train general-purpose AI models.

Send copyright or trademark complaints to hello@lewell.app with your contact details, the protected work, the material and location at issue, and the basis of your claim.

Gold and gems are in-service virtual items with no cash value. They are not transferable and cannot be exchanged for money. We may correct a balance caused by fraud, reversal, duplicate fulfillment, or technical error.

The store purchase screen identifies each digital product, price, currency, quantity, and entitlement before confirmation. If we permanently discontinue paid content, we will provide a reasonable substitute, continued access where feasible, or another remedy required by law.

Premium is an auto-renewing subscription with benefits, billing period, localized price, and trial terms shown before purchase. Unless canceled before renewal, it renews at the price and period confirmed by Apple or Google. A free trial converts to the shown paid subscription unless canceled before the trial ends.

Trial and welcome-offer eligibility is determined by the store, RevenueCat, and displayed offer conditions. Offers may be limited or expire. The final store confirmation is authoritative.

Manage Apple subscriptions through Apple subscription settings or Google subscriptions through Google Play subscription settings. Cancellation stops future renewal and normally preserves access through the current period. Deleting the app or account does not cancel a store subscription.

Apple or Google is the merchant and payment processor for mobile purchases. Request an App Store refund through Apple's refund process or a Google Play refund through Google Play's refund process.

Contact hello@lewell.app for a duplicate, undelivered, technically failed, materially misdescribed, or inaccessible purchase. We aim to acknowledge billing support within five business days, but only the store can issue a store-processed refund.

Completed digital purchases are final after delivery begins except where a store grants a refund or law requires a remedy. Mandatory cooling-off, withdrawal, cancellation, refund, repair, replacement, and other consumer rights remain unaffected. In regions with digital-content withdrawal rules, the store checkout may obtain consent to immediate supply and acknowledgement that a withdrawal right can be lost once supply begins.

Consult a qualified professional before changing exercise, nutrition, sleep, or wellbeing practices. Individual results vary and device readings or AI output can be inaccurate or delayed. Apple, Google, RevenueCat, Anthropic, and linked health services apply their own terms to their services. Mandatory rights remain unaffected.

We may add, change, suspend, or discontinue features to maintain, secure, or improve LeWell. We will provide reasonable notice when a change materially reduces an active paid entitlement unless urgent security, legal, or technical reasons prevent advance notice.

Delete your account in Settings or through lewell.app/delete-account. We may restrict or terminate access for material or repeated breach, fraud, threats, security risk, or legal requirement, with notice and an opportunity to correct where reasonable.

To the extent permitted by law, LeWell is provided "as is" and "as available". LEWELL Co., Ltd. is not liable for indirect, incidental, special, consequential, exemplary, or punitive loss.

To the extent permitted by law, aggregate liability is limited to the greater of the amount you paid during the 12 months before the claim or USD 100. This does not apply to fraud, willful misconduct, death or personal injury caused by negligence, prohibited exclusions of confidentiality or data-protection duties, or non-excludable rights.

Thailand law governs these Terms without removing mandatory protections or courts available where you live. Subject to those protections, disputes are resolved in Bangkok, Thailand. Contact hello@lewell.app first for a good-faith resolution where practical.

We will update the date and provide notice for material changes, and request renewed acceptance where required. General, billing, moderation, and intellectual-property requests: hello@lewell.app. Operator: LEWELL Co., Ltd., Bangkok, Thailand.